Refunds and Returns
Understanding returns, replacements, and refunds.
Effective Date: June 2025
At Bee Transformed, we want you to feel confident when placing an order. Each item is prepared with care, and where products are personalised or made to order, extra attention is given to each request.
Please read the policy below before placing an order.
Returns Eligibility
Returns may only be considered if an item arrives:
- damaged
- defective
- incorrect
- significantly different from what was ordered
To request a return, you must contact Bee Transformed within 48 hours of receiving your order.
Please include:
- your order number
- a short description of the issue
- clear photographs of the item received
Personalised and Custom Items
Because personalised products are created specifically for each order, personalised or custom-made items cannot be returned or refunded unless the item arrives damaged, defective, or incorrect.
This includes customised names, wording, colours, or design requests approved by the customer.
Customers are responsible for ensuring that all submitted spelling and details are correct before confirming an order.
Non-Returnable Items
The following items are generally non-returnable:
- personalised products
- custom bulk orders
- items made specifically to customer request
- products showing signs of use or damage after delivery
Refunds
If a refund is approved, it will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider.
Delivery fees are generally non-refundable unless the return is due to an error made by Bee Transformed.
Replacements
Where appropriate, Bee Transformed may offer a replacement instead of a refund, especially where:
- an incorrect item was sent
- an item arrived damaged
- a production issue occurred
Bulk Orders
For personalised orders of 10 items or more, refunds or replacements will be assessed depending on the nature of the issue and production stage.
Because larger orders often involve custom preparation, returns may not always be possible once production has started.
Delivery Issues
Once an order has been handed over to the courier (PUDO), delivery is managed by the courier provider.
Bee Transformed cannot guarantee courier delivery times and is not responsible for delays caused by third-party courier services.
However, we will always try to assist where possible if a delivery issue arises.
Contact for Returns
To report an issue or request assistance, please contact: hello@beetransformed.org
Please include your order details and supporting photos where applicable.
Refunds are not provided for change-of-mind purchases.
Disclaimer:
Everything I share through Bee Transformed comes from a blend of my certified counseling training (which I was blessed with by Tannie Elmarie and Oom Izak, from Eljada Mission) and my own lived journey of recovery and transformation.
I am a trauma-informed, certified counselling practitioner and life coach, not a licensed therapist or medical professional.
The resources, stories, and strategies provided here are designed to educate, encourage, and inspire, but they should not be used as a substitute for professional diagnosis, therapy, or medical care.
If you are struggling with your mental health, addiction, or trauma, I encourage you to reach out to a qualified healthcare professional or local support service.
You don’t have to walk this path alone.
— Bee Burger
Founder of Bee Transformed, Certified Counselling Practitioner, and Life Coach. Saved by grace.
If you need support, contact Lifeline SA at 0861 322 322 or SADAG at 0800 567 567.